1flex Privacy Policy – Malaysia User Data Protection
1flex values the privacy of every user. This policy clearly explains what information we collect, how we use it, and the steps we take to keep your data protected — in line with best practices for data protection in Malaysia.
This policy applies to all users of the 1flex platform. Last updated: 2026.
Information We Collect from Users
When you register and use the 1flex platform, we collect several categories of information to ensure our services operate reliably and securely for all users in Malaysia.
Your name, email address, phone number, and identification details provided during registration. This information is used to verify your identity and enable secure access to your 1flex account.
Device type, operating system, browser model, IP address, and language settings. This data is collected automatically to ensure the platform runs properly on your device and to help us detect any security threats.
Deposit and withdrawal transaction details in MYR (RM), including your chosen payment method such as Boost or Touch 'n Go. Full account numbers are never stored on our servers — only the information needed to process each transaction.
A record of your activity on the platform, including games played, session times, navigation actions, and settings preferences. This data helps us understand how users interact with 1flex and continuously improve the overall experience.
How Your Information Is Used
1flex uses the information collected for clearly defined and limited purposes. We do not sell or rent users' personal data to any external party for third-party marketing purposes.
Your information is used for the following purposes:
- Verifying identity and protecting account security during login and transactions.
- Processing deposits, bets, and withdrawals in MYR accurately and promptly.
- Sending important account-related notices, security updates, and service information.
- Detecting and preventing fraud, system manipulation, or any suspicious activity.
- Maintaining the platform, fixing bugs, and improving overall performance based on real usage patterns.
- Complying with legal requirements and regulations applicable in Malaysia.
We do not use your data to build marketing profiles without your consent, or for any purpose not stated in this policy.
Use of Cookies and Tracking Technologies
1flex uses cookies and similar tracking technologies to enhance your experience and keep the platform running smoothly. Cookies are small text files stored on your device by your web browser.
We use two main categories of cookies:
- Essential Cookies: Required for core platform functions such as maintaining your login session and processing transactions securely. Without these cookies, the platform will not function properly.
- Analytical Cookies: We collect anonymised data on how users navigate the platform, which pages are visited most frequently, and session duration. This information helps us understand usage patterns and improve the 1flex interface over time.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in and use certain features on the platform.
Data Storage & Security Measures
All data transmitted between users' devices and 1flex servers is protected by industry-standard SSL/TLS encryption. This ensures that personal information, account details, and transaction data cannot be intercepted or read by unauthorised parties during transmission.
Data stored on our servers is further protected by strict physical and digital security measures, including access controls restricted to authorised personnel only.
1flex retains users' personal data for as long as your account remains active or as long as necessary to provide our services. Transaction data and account records are kept for the period required under applicable Malaysian law.
Once an account is closed at the user's request, personal data no longer required for legal compliance purposes will be deleted or anonymised within a reasonable timeframe in accordance with our internal data management policy.
Your Rights & Information Sharing
User Rights Over Personal Data
As a 1flex user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
- Right to Rectification: If you believe the information we hold about you is inaccurate or out of date, you have the right to request that we update it promptly.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to any legal obligations requiring its retention.
- Right to Object: You may object to the processing of your data for specific purposes unrelated to the platform's core services.
To submit any request relating to your data rights, contact us by email at [email protected] and clearly state the nature of your request.
Sharing with Third Parties
1flex does not sell, rent, or disclose users' personal data to third parties for their own marketing purposes. However, in the following limited circumstances, data may be shared:
- Payment Service Provider: Information required to process MYR transactions is shared with authorised payment processors bound by strict confidentiality agreements.
- Legal Requirements: Where required by Malaysian law or a directive from a legitimate authority, we may be obliged to disclose certain information.
- Security Protection: In cases of fraud or serious security threats, relevant information may be shared with the appropriate authorities for follow-up action.
All third parties that receive user data are required to meet data protection standards equal to or higher than our own.
Policy Updates & How to Contact Us
1flex reserves the right to update this Privacy Policy from time to time in response to changes in data handling practices or applicable legal requirements. Users will be notified of any significant changes via an in-platform notice upon logging in.
The date of the most recent update will always appear at the top of this policy. We encourage users to check this page periodically to stay informed about how we handle their personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
Support Email: [email protected]
Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe. For general questions about the platform, you may also refer to our FAQ section, which contains answers to frequently asked questions.
Your Data Is Safe with 1flex
We are committed to keeping your privacy protected at all times. Register your account with confidence or log in to continue your gaming session. For any questions, visit our FAQ page.